The Selecta Rosalie Pacifier Chain and the Selecta Rosalie Pram Chain are both currently being recalled:parts of the figure on these items may become separated and pose a choking risk for children under 36 months of age. Consumers who have purchased these product from Honeybee Toys stores should return the product for a full refund.
Customer Service
For those customers who do not live locally to one of our traditional toyshops, we are delighted to be able to offer Honeybee Toys online toyshop. Your total satisfaction is important to us. We value your feedback and will strive to bring you the best shopping experience possible.
RETURNS
Customers who have purchased from Honeybee Toys online toyshop can return purchases for a full refund if the item purchased is faulty. The toys ordered must be returned in original condition within 7 days of receipt. All returns must have a Return Authorisation Number. Please email or phone us to obtain this number: • Email: info@honeybeetoys.com.au • Phone: 61 3 9434 1003 Please allow 1 – 2 weeks for your return and refund request to be processed.
DELIVERY WITHIN AUSTRALIA
Honeybee Toys use the following delivery methods, Australia Post Parcel Post, TNT Courier and Fastway Courier.
• Delivery is A$ 9.50 for purchases up to $180.00 for deliveries within Victoria, NSW, Tasmania and SA. For purchases over A$ 180.00 delivery is free.
Delivery is A$ 15.00 For delivery to Brisbane and metro suburbs.
Delivery to WA, NT and far north Queensland delivery is $22.00
Honeybee Toys do not offer next day delivery as standard and normal Australia Parcel Post transit times will apply. Generally delivery will take 3 to 5 business days to be delivered to you. Business days exclude Saturdays, Sundays and Public Holidays. Whilst we make every effort to ensure all our toys are in stock, this is not always possible due to the handcrafted nature of many of our toys.
PURCHASING OVERSEAS FOR AUSTRALIAN DELIVERY
If you are living overseas but wish to send a gift to a child in Australia, we are happy to assist. With our online toyshop you will save time and money on expensive overseas postage. We have an enormous range of toys to choose from with well over 1,600 items online, so you will have no trouble finding a unique gift for a birthday or Christmas present, new baby or Christening gift. We can even arrange gift wrapping for you.
INTERNATIONAL DELIVERY
We have many enquires from New Zealand and overseas seeking our wooden toys and other products. If you are wanting to make an international order please contact us. At present we do not accept international orders online, however, we can still arrange for international orders to be processed by email, fax or phone. For our international rates please contact us via email or fax us with the items you wish to purchase including your full shipping address and country. We will then arrange a quotation for you.
